Refund policy

Last updated 2026-09-23.

Cancelling

Cancel from the link in your Tebex receipt, or by emailing [OPERATOR: contact email]. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. Nothing is auto-deducted after that, and your server keeps running either way — the resource does not turn itself off.

Refunds

• First purchase: refunded in full if you ask within 14 days, no reason needed.
• After that: if the service was broken or materially not as described for a sustained period, we refund the affected period. Tell us what happened; that is the whole process.
• Duplicate or accidental charges: refunded in full.

Refunds are issued by Tebex, which is the merchant of record, back to the original payment method. They usually appear within 5–10 business days depending on your bank.

What is not refundable

• Purchases on a store you run through your own Tebex account — those are between you and your players, and opsdeck is only reporting on them.
• Periods where the service worked and you simply stopped using it, beyond the 14-day window.

Contact

[OPERATOR: contact email] — a human replies.